At appetenza.com, we provide digital products, software services, SaaS tools, and subscription-based services. As our offerings are delivered online and are non-tangible, returns are not applicable in the traditional sense.

1. Service & Subscription Policy

Services and subscriptions are provided as described on the product page. Once activated, cancellation or refund may not be applicable unless explicitly stated in the service agreement.

2. Payment Issues

If you face issues such as:

• Amount debited but service not activated
• Payment failure with amount deducted
• Duplicate or excess payment

We will validate the transaction and coordinate with the selected payment provider to investigate. If a refund or adjustment is confirmed, it will be initiated to the original payment method through the payment provider's settlement channel.

3. Refund Eligibility

Refunds apply only for:

• Technical non-delivery of a confirmed service
• Duplicate or excess payments
• Other cases described in individual service agreements

Once approved, refunds are processed to the original payment method and typically reflect within 7–10 working days, depending on the bank or payment provider's processing times.

If you do not see the refund within this timeframe, contact paymentsupport@appetenza.com for escalation — we will coordinate with the payment provider until the issue is resolved.

4. Contact

For all payment or refund queries, please reach out to our dedicated support team:

• Email: paymentsupport@appetenza.com
• General enquiries: contact@appetenza.com
• Phone: +91 88609 97066